News / Airbnb Launches City Portal

Airbnb Launches City Portal

🕔 October 2, 2020
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Over the last five years, dating back to the launch of the Airbnb Community Compact, Airbnb has outlined and acted on its commitment to working with governments. From Seattle to Hamburg, and Cape Town to Porto Seguro, and Japan to Vancouver, they have partnered with hundreds of cities, states, provinces and countries worldwide to ensure tourism is benefiting communities directly. Together with governments, their work has focused on supporting healthy tourism, driving more than $2 billion in tourist tax collection and developing common sense short-term rental laws.

 City Portal's technology directly connects the Airbnb platform with governments and tourism organizations to provide them with the following:

  • The City Portal's dashboard, which includes local and global Airbnb data insights into short-term rental market characteristics and remitted tourist tax revenue in places where tax agreements have been established.
    • For example, tourism organization partners can see where guests are coming from and adjust marketing accordingly.
  • Industry-first compliance tools to help governments develop and manage fair short-term rental policies and regulations.
    • Governments with applicable short-term rental laws will be able to utilize City Portal to view Airbnb listings within their registration systems.
  • Central location for resources such as the Airbnb Neighborhood Support hotline and Law Enforcement portal.
    • An official who needs to reach our law enforcement support team because of a safety incident, can more easily find the applicable tool via the portal.
  • Direct access via City Portal to an Airbnb team member, providing one-to-one support with City Portal or issues that arise locally.

The Airbnb City Portal is launching with more than 15 pilot cities and tourism organization partners in its first phase. Pilot cities and counties include Buffalo, Calgary, unincorporated Miami-Dade, New Orleans, Palm Springs, Raleigh, Sacramento, Seattle, San Francisco and Vancouver. Pilot-phase tourism partners include Visit Tampa Bay, Visit Denmark, the City of Krakow, Sao Paulo State Secretary of Tourism, Visit Scotland, Visit Tuscany and Wesgro (Western Cape of South Africa).

Their goal is to continue scaling and evolving the City Portal product as we hear feedback from their pilot partners. As with any product solution, they anticipate that this will be informed by how it is used and continue to add features and tools.

"We created this tool with cities and our goal is to ensure it works for big cities and small towns, and is adaptive to different needs. The way we live and travel continues to change, with people dispersing to more places. The Airbnb City Portal will make it easier for cities of all sizes to work with us and benefit from our community." - Brian Chesky, CEO and Co-Founder of Airbnb.

"We're thankful to Airbnb both for their collaboration and proactivity in creating a tool that will help the City better enforce our short-term rental laws." - Sacramento Mayor Darrell Steinberg.

"The Airbnb City Portal provides us with important insights as we continue to monitor and regulate the short-term rental market in Vancouver, and the additional data will help us enforce our regulations. As the first City in Canada to sign an MOU with Airbnb, we are grateful for this evolving partnership and to be part of the launch of this portal." - Vancouver Chief License Inspector Kathryn Holm.

"Airbnb is committed to offering innovative solutions in partnership with the State of São Paulo, and City Portal will be an important tool as we plan for the recovery of tourism and the economy." - Vinicius Lummertz, Secretary of Tourism for the State of São Paulo. 

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